Terms and Conditions

AGREEMENT TO OUR LEGAL TERMS

TABLE OF CONTENTS

1. OUR SERVICES
2. CREATING AN ACCOUNT FOR THE PLATFORM
3. HOW TO MAKE AN ORDER AND HOW IT WORKS
4. ORDER CANCELLATION
5. DELIVERY
6. YOUR RESPONSIBILITIES
7. INTELLECTUAL PROPERTY RIGHTS
8. USER REPRESENTATIONS
9. USER REGISTRATION
10. PRODUCTS
11. PURCHASES AND PAYMENT
12. RETURN POLICY
13. PROHIBITED ACTIVITIES
14. USER GENERATED CONTRIBUTIONS
15. CONTRIBUTION LICENCE
16. GUIDELINES FOR REVIEWS
17. MOBILE APPLICATION LICENCE
18. SOCIAL MEDIA
19. SERVICES MANAGEMENT
20. PRIVACY POLICY
21. TERM AND TERMINATION
22. MODIFICATIONS AND INTERRUPTIONS
23. GOVERNING LAW
24. DISPUTE RESOLUTION
25. CORRECTIONS
26. DISCLAIMER
27. LIMITATIONS OF LIABILITY
28. INDEMNIFICATION
29. USER DATA
30. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
31. MISCELLANEOUS
32. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in
any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would
subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose
to access the Services from other locations do so on their initiative and are solely responsible for compliance with
local laws, if and to the extent local laws are applicable.

2. CREATING AN ACCOUNT FOR THE PLATFORM

A User can create an account on the Platform and can determine their own “user name” and “password” which are
determined by the User herself/himself. The "user name" is personal to the User and the same “user name” is not
given to two different Users. The “password” is only known by the user. The user can change the password at any
time. It is solely the responsibility of the user to select and protect the password. MAFAZA is not liable for any
problems, which may arise from the use of passwords. MAFAZA informs the user about the promotions, which take
place in the user’s area and from which the user may benefit, by email. MAFAZA may share your username and
password with third-party companies to provide our Service – for example, the phone number may be shared with
MAFAZA which deals with take-out goods and services, to provide faster and correct delivery. For the user to
connect to the services, which require an Account of the Platform, the user must enter the user name and password.
This process is called “login” to the Platform.
By using this Platform, you warrant that any personal information provided by you is true, accurate, current, and
complete in all respects and that you will notify us immediately of any changes to your personal information by
updating your User profile on the Platform or by contacting us, you agree not to impersonate any other person or
entity or to use a false name or a name that you are not authorized to use.
You are not allowed to register multiple Accounts for use by the same person. Violation of this clause may result in
the termination of your account. Users' passwords should be kept confidential at all times and must not be shared or
disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your
Account. If you know or suspect that someone knows your password, then you should contact us immediately.
You may not use the Platform for any unlawful or unauthorized purpose, including without limitation to:
1. Distributing any unlawful, libelous, abusive, threatening, harmful, obscene, or otherwise objectionable material.
Transmitting material that constitutes a criminal offense, results in civil liability, or otherwise breaches any laws,
regulations, or codes of practice.

2. Interfering with any other person's use or enjoyment of the Platform.
3. Damaging, disabling, or impairing the operation of this Platform or attempting to gain unauthorized access to this
Platform or to networks connected to it, through hacking, spoofing, or other similar means.
We expect a device to hold one User account only. We may allow service in such cases but we will not allow the use
of promotions.
If you wish to delete your Account, please contact us via the Platform chat feature requesting the same.

3. HOW TO MAKE AN ORDER AND HOW IT WORKS

Once you have selected your Goods from the list of ours you will be given the opportunity to submit your order by
clicking on the “Checkout” button (the “Order”). Please note it is important that you check the information that you
enter and correct any errors before clicking on the “Checkout” button since once you click on this input, errors cannot
be corrected. On receipt of your order, the Platform will begin processing your order and we will send an email and
message on the final page that your order has been received and sent successfully to ours. Where any payment you
make is not authorized you will be returned to the previous page on the Platform and we shall not be obliged to
provide the services.

4. ORDER CANCELLATION

You can cancel an order for a full refund until the order has been accepted by MAFAZA. In the event that you need to
cancel the order after it has been accepted by us, please contact us via the chat function on the Platform to cancel
the order. MAFAZA reserves the right to not issue full or partial refunds if you have canceled the order after it has
been accepted.
An order may be subsequently canceled by us after you have received a confirmation that it has been sent to us.
MAFAZA reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any
such cancellation. Your order history will only hold your successful orders, and in case of failed online payment, the
Order amount will be refunded to your MAFAZA account by you request a refund to the original source of payment
account which will take place within 7-14 days as per your bank.

5. DELIVERY

You understand that the available goods offered by MAFAZA may vary from delivery area to delivery area. By
entering your delivery address on the Platform, you will see MAFAZA that we make available to you at that time.
Delivery areas may expand, shrink or change depending on different conditions such as weather, traffic, situations of
force majeure, etc.
-Delivery Time
MAFAZA shall deliver your order to the delivery address provided by you. An estimated delivery time will be provided
to you in your email confirmation as well as on the order tracking page. However, delivery times shall vary depending
on factors that are not controllable (e.g. order quantity, distance, time of day (peak periods), weather conditions,
traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the
Platform. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or
later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the
delivery location to receive the Order once an Order is placed.
-Unsuccessful or Failed Deliveries
Without prejudice to any other clauses in these Terms, in cases where we attempt to deliver an Order but are unable
to do so due to the reasons caused by you, including but not limited to:
No one was present or available to receive the Order;
The customer was uncontactable despite attempts to reach the customer via the phone number provided;

Lack of appropriate or sufficient access to deliver the Order successfully;
Lack of a suitable or secure location to leave the Order.
We will contact you via, among others, an in-app call message, or email, to inform the unsuccessful delivery and the
next steps. In such cases, MAFAZA reserves the right to cancel the Order without refund or remedy to you.
-No Show Cancellation
If you remain uncontactable or fail to receive the Order within a reasonable time from the time the Order arrives at
your delivery address, MAFAZA reserves the right to cancel the Order without refund or remedy to you.
-Wrong Order, Missing Order, Defective Items
Upon receipt of your Order, if you discover that there are issues with your order (e.g. wrong order, defective order, or
missing items) please contact customer support via our in-app customer support chat feature immediately. In some
cases, MAFAZA may request photographic proof and/or additional information to properly investigate the issue with
your Order. If we determine that the Order and/or goods you received are not of satisfactory condition or quality, we
will compensate you for your Order or parts of your Order.
-Late Delivery
If your order is significantly delayed from the estimated delivery time, please contact customer support via our in-app
customer support chat feature immediately. In some cases, MAFAZA may request additional information to properly
investigate the issue with your Order. If we determine that the Order and/or goods you received is significantly
delayed we will compensate you for your Order.
-Contactless Delivery
As one of the delivery options, the customer may select (for some of the offered goods) contactless delivery (the
delivery of the Order to the front door of a specified delivery address without face-to-face interaction for instance).
MAFAZA shall not be liable for theft, damage, contamination, and/or other deterioration of the goods that occur after
delivery has taken place.
-Schedule my order
You can schedule your order for the day you want but we’ll need your confirmation before we prepare your order
and this confirmation will be 24 hours before delivery
Confirmation will be on order details and availability, time, address, phone number, and receiver name.
After confirmation, your order will be prepared in 24 hours and we’ll deliver it to you on time
And if we don’t receive any confirmation, your order will be canceled

6. YOUR RESPONSIBILITIES

During the use of the services of the Platform, the User accepts and undertakes:
The information provided to us is correct. The User is the only party responsible for any losses which may arise from
any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her Account may
be terminated.
The User is solely responsible for all personal ideas, opinions, statements set forth by the User while using the
services of the Platform, all the files uploaded to the Platform and the personal information sent, and that in no way
MAFAZA shall be held liable for these files, not to access any services provided in the Platform unauthorized and in
any way other that the one identified by the Platform; not to change the software in any way; not to use the software
which is identified as being changed; and to indemnify MAFAZA for all material and moral losses in the event the
User does not comply with the aforementioned articles, MAFAZA shall not be responsible for any damages which
may arise from reading of data belonging to any Users by any unauthorized people, not to send any messages which
are threatening, immoral, racially and contrary to the laws of Egypt and international agreements, any
correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good

manners and laws, not to harass and/or threaten other users, or any of the Platform live chat personnel, not to act in
a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate
and unlawful materials and information which may give harm to the names of any people or institutions, not to
advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain
letter, not to send any information or programs which may give harm to the information or software in the computers
of other users.
All of the records or materials obtained by using the services of MAFAZA are within the consent of the user; the user
shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s
computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use
the services of the Platform for any commercial and advertising purposes without obtaining the consent of MAFAZA.
MAFAZA may monitor all systems at any time or continuously.
The Platform may use its system for commercial purposes, not to mail any information which is forbidden legally and
circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to
record and misuse any personal information belonging to others, The User himself/herself is responsible for all kinds
of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of
delivery of products; otherwise the products shall not be delivered to the clients. not to access the Platform or
services using a third-party's account/registration without the express consent of the account holder; not to use the
Platform for illegal purposes; not to commit any acts of infringement on the Platform or with respect to content on the
Platform; not to use the Platform to engage in commercial activities apart from sanctioned use of MAFAZA services;
not to copy any content, including, but not limited to MAFAZA menu content and third-party reviews, for republication
in print or online; not to create MAFAZA reviews or blog entries for or with any commercial or other purpose or intent
that does not in good faith comport with the purpose or spirit of the Platform; not to attempt to gain unauthorized
access to other computer systems from or through the Platform; not to interfere with another person's use and
enjoyment of the Platform or another entity's use and enjoyment of the Platform; not to upload or transmit viruses or
other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the
security of the Platform, or any services, system resources, accounts, passwords, servers or networks connected to
or accessible through the Platform or affiliated or linked Platforms.
All users who are minors in the jurisdiction in which they reside must have the permission of, and be directly
supervised by, their parent or guardian to use the Platform. If you are a minor, you must have your parent or
guardian read and agree to this Agreement prior to you using the Platform. Credit or Debit cards used in placing
orders through the online payment gateway on the Platform must belong to the user. Otherwise, the user must obtain
the legal permission from the card owner to perform the transaction.

7. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code,
databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services
(collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights
and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we
grant you a non-exclusive, non-transferable, revocable license to:
▪ access the Services; and
▪ Download or print a copy of any portion of the Content to which you have properly gained access.
Solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks
may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated,
transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our
express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in
our Legal Terms, please address your request to email. If we ever grant you permission to post, reproduce, or
publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services,
Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing,
or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to
use our Services will terminate immediately.
Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully before using our Services to
understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the
Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about
the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree
that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose,
commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services
you:
▪ confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish,
upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful,
defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit,
false, inaccurate, deceitful, or misleading;
▪ to the extent permissible by applicable law, waive any moral rights to any such Submission;
▪ warrant that any such Submission is original to you or that you have the necessary rights and licenses to
submit such Submissions and that you have full authority to grant us the above-mentioned rights about your
Submissions; and
▪ Warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any losses that we may
suffer because you breach (a) this section, (b) any third-party intellectual property rights, or (c) applicable law.

8. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true,
accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such
registration information as necessary (3) you have the legal capacity and you agree to comply with these Legal
Terms (4) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental
permission to use the Services; (5) you will not access the Services through automated or non-human means,
whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose;
and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or
terminate your account and refuse any current or future use of the Services (or any portion thereof).

9. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be
responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a
username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or
otherwise objectionable.

10. PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the
products available on the Services. However, we do not guarantee that the colors, features, specifications, and
details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display
may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we
cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any
reason. Prices for all products are subject to change.

11. PURCHASES AND PAYMENT

We accept the following forms of payment:
- Visa
- MasterCard
You agree to provide current, complete, and accurate purchase and account information for all purchases made via
the Services. You further agree to promptly update account and payment information, including email address,
payment method, and payment card expiration date, so that we can complete your transactions and contact you as
needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any
time. All payments shall be in EGP.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and
you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve
the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel
quantities purchased per person, per household, or order. These restrictions may include orders placed by or under
the same customer account, the same payment method, and/or orders that use the same billing or shipping address.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or
distributors.

12. RETURN POLICY

MAFAZA takes user satisfaction very seriously. In the case of problems with your goods and services order, please
contact MAFAZA through our live chat and we will assist you. In appropriate cases, if you have already been billed by
MAFAZA, MAFAZA will issue full refunds. In the following cases: if you did not receive your order or did not receive
your order, you may be issued a full refund; if part of your order is missing, we may issue a full refund. In every
event, we will take into account relevant factors including the details of the order, and do our best to ensure your
satisfaction. You will receive your refund by how you request a refund to the source of payment.

13. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available.
The Services may not be used in connection with any commercial endeavors except those that are specifically
endorsed or approved by us.
As a user of the Services, you agree not to:

▪ Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a
collection, compilation, database, or directory without written permission from us.
▪ Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information
such as user passwords.
▪ Circumvent, disable, or otherwise interfere with security-related features of the Services, including features
that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services
and/or the Content contained therein.
▪ Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
▪ Use any information obtained from the Services to harass, abuse, or harm another person.
▪ Make improper use of our support services or submit false reports of abuse or misconduct.
▪ Use the Services in a manner inconsistent with any applicable laws or regulations.
▪ Engage in unauthorized framing of or linking to the Services.
▪ Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including
excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any
party€™s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes
with the use, features, functions, operation, or maintenance of the Services.
▪ Engage in any automated use of the system, such as using scripts to send comments or messages, or using
any data mining, robots, or similar data gathering and extraction tools.
▪ Delete the copyright or other proprietary rights notice from any Content.
▪ Attempt to impersonate another user or person or use the username of another user.
▪ Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active
information collection or transmission mechanism, including without limitation, clear graphics interchange
formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware"
or "passive collection mechanisms" or "picks").

▪ Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to
the Services.
▪ Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of
the Services to you.
▪ Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or
any portion of the Services.
▪ Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other
code.
▪ Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the
software comprising or in any way making up a part of the Services.
▪ Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or
distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline
reader that accesses the Services, or use or launch any unauthorized script or other software.
▪ Use a buying agent or purchasing agent to make purchases on the Services.
▪ Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users
by electronic or other means to send unsolicited email, or create user accounts by automated means or
under pretenses.
▪ Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content
for any revenue-generating endeavor or commercial enterprise.
▪ Sell or otherwise transfer your profile.
▪ Use the Services to advertise or offer to sell goods and services.

14. USER GENERATED CONTRIBUTIONS

The Services does not offer users to submit or post content. We may provide you with the opportunity to create,
submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the
Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or
personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of
the Services and through third-party websites. When you create or make available any Contributions, you thereby
represent and warrant that:

▪ The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or
copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the
copyright, patent, trademark, trade secret, or moral rights of any third party.
▪ You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions
to use and to authorize us, the Services, and other users of the Services to use your Contributions in any
manner contemplated by the Services and these Legal Terms.
▪ You have the written consent, release, and/or permission of every identifiable person in your Contributions to
use the name or likeness of every such identifiable person to enable inclusion and use of your Contributions
in any manner contemplated by the Services and these Legal Terms.
▪ Your Contributions are not false, inaccurate, or misleading.
▪ Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes,
chain letters, spam, mass mailings, or other forms of solicitation.
▪ Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or
otherwise objectionable (as determined by us).
▪ Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
▪ Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person or
to promote violence against a specific person or class of people.
▪ Your Contributions do not violate any applicable law, regulation, or rule.
▪ Your Contributions do not violate the privacy or publicity rights of any third party.
▪ Your Contributions do not violate any applicable law concerning child pornography or otherwise intended to
protect the health or well-being of minors.
▪ Your Contributions do not include any offensive comments that are connected to race, national origin,
gender, sexual preference, or physical handicap.
▪ Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal
Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other
things, termination or suspension of your rights to use the Services.

15. CONTRIBUTION LICENSE

You and Services agree that we may access, store, process, and use any information and personal data that you
provide and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such
feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and
any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any
statements or representations in your Contributions provided by you in any area of the Services. You are solely
responsible for your Contributions to the Services and you expressly agree to exonerate us from any responsibility
and to refrain from any legal action against us regarding your Contributions.

16. GUIDELINES FOR REVIEWS

Reviews are approved based on the following criteria:
RELEVANCY
Reviewers must have had an experience and purchasing.
ACCEPTABLE CONTENT
MAFAZA is not obligated to approve reviews on the Platform. A subset of the potential reasons for rejection are:

Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or non-indicative content.
Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.
References to illegal activity or uncorrelated references towards society’s traditions and values.
Conflicts of interest: Competing MAFAZA are not allowed to post negative reviews. Violation of this might result in
permanent removal from the Platform.
Allegations of health code violations.
Outdated and obsolete information.
NOT ENDORSED
Reviews are not endorsed by MAFAZA, and do not represent the views of MAFAZA, our parent companies, our
subsidiaries. MAFAZA does not assume liability for any review or for any claims, liabilities or losses resulting from
any use of the Platform, or information on the Platform.
OWNED BY MAFAZA
Reviews are owned by MAFAZA exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit,
and/or distribute all materials relating to reviews. MAFAZA is under no obligation to pay the author or anyone else for
their reviews.

17. MOBILE APPLICATION LICENSE

Use License
If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right
to install and use the App on wireless electronic devices owned or controlled by you and to access and use the App
on such devices strictly by the terms and conditions of this mobile application license contained in these Legal
Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt
to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement,
translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with
your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright
or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor,
commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a
network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App
for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for
the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or
(9) use any proprietary information or any of our interfaces or our other intellectual property in the design,
development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.
Apple and Android Devices
The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App
Distributor") to access the Services: (1) the license granted to you for our App is limited to a non-transferable license
to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in
accordance with the usage rules set forth in the applicable App Distributors€™s terms of service; (2) we are
responsible for providing any maintenance and support services with respect to the App as specified in the terms and
conditions of this mobile application license contained in these Legal Terms or as otherwise required under
applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any
maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any
applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its
terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by
applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you
represent and warrant that (I) you are not located in a country that is subject to a US government embargo, or that
has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US
government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement
when using the App, e.g. if you have a VoIP application, then you must not be in violation of their wireless data
service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party
beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that

each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and
conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary
thereof.

18. SOCIAL MEDIA

As part of the functionality of the Services, you may link your account with online accounts you have with third-party
service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login
information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the
applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that
you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-
Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-
Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by
the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you
understand that (1) we may access, make available, and store (if applicable) any content that you have provided to
and stored in your Third-Party Account (the "Social Network Content") so that it is available on and through the
Services via your account, including without limitation any friend lists and (2) we may submit to and receive from your
Third-Party Account additional information to the extent you are notified when you link your account with the Third-
Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have
set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may
be available on and through your account on the Services. Please note that if a Third-Party Account or associated
service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service
provider, then Social Network Content may no longer be available on and through the Services. You will have the
ability to disable the connection between your account on the Services and your Third-Party Accounts at any time.
PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED
WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH
THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose,
including but not limited to, accuracy, legality, or non-infringement, and we are not responsible for any Social
Network Content. You acknowledge and agree that we may access your email address book associated with a Third-
Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of
identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the
connection between the Services and your Third-Party Account by contacting us using the contact information below
or through your account settings (if applicable). We will attempt to delete any information stored on our servers that
was obtained through such a Third-Party Account, except the username and profile picture that become associated
with your account.

19. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to (1) monitor the Services for violations of these Legal Terms; (2) take
appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including
without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation,
refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your
Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from
the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our
systems, and (5) otherwise manage the Services in a manner designed to protect our rights and property and to
facilitate the proper functioning of the Services.

20. PRIVACY POLICY

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted
on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Egypt. If
you access the Services from any other region of the world with laws or other requirements governing personal data
collection, use, or disclosure that differ from applicable laws in Egypt, then through your continued use of the
Services, you are transferring your data to Egypt, and you expressly consent to have your data transferred to and
processed in Egypt.

21. TERM AND TERMINATION

MAFAZA has the right to terminate, suspend or delete your Account and your access to or use of the Platform,
including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if
MAFAZA, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of these
Terms. Where appropriate, MAFAZA will give you the opportunity to state your position, before any termination,
suspension or deletion of your account.
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY
OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION
AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING
BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR NO REASON, INCLUDING
WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED
IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE
OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION
THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, AT OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new
account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on
behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take
appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

22. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our
sole discretion without notice. However, we have no obligation to update any information on our Services. We also
reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to
you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other
problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We
reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for
any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or
inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the
Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to
supply any corrections, updates, or releases in connection therewith.

23. GOVERNING LAW

These Legal Terms shall be governed by and defined following the laws of Egypt. EL KENANA COMPANY FOR
POULTRY GRANDPARENTS (MAFAZA) and you irrevocably consent that the courts of Egypt shall have exclusive
jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

24. DISPUTE RESOLUTION

Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a
"Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the
"Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided
below) informally for at least __________ days before initiating arbitration. Such informal negotiations commence
upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence,
validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court
under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this
ICAC, which, as a result of referring to it, is considered as the part of this clause. The number of arbitrators shall be
__________. The seat, or legal place, of arbitration shall be __________. The language of the proceedings shall be
__________. The governing law of these Legal Terms shall be the substantive law of __________.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full
extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority
for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and (c) there is no right
or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or
any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal
negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of
the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy,
invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or
unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to
be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts
listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

25. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including
descriptions, pricing, availability, and various other information. We reserve the right to correct any errors,
inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

26. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF
THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE
DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOU’RE
USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MAFAZAABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR
REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE
CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL
ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF
CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE
WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY
UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL
INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR
CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES,
OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY,
AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR
DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED,
OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE,
OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD
PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE
APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO
OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-
PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE
THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND
EXERCISE CAUTION WHERE APPROPRIATE.

27. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD
PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE
DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING
FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO
YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL
TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US OR . CERTAIN US
STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE
EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF
THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL
RIGHTS.

28. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective
officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including
reasonable attorneys€™ fees and expenses, made by any third party due to or arising out of (1) use of the Services;
(2) breach of these Legal Terms; (3) any breach of your representations and warranties outlined in these Legal
Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any
overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding
the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for
which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such
claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this
indemnification upon becoming aware of it.

29. USER DATA

We will maintain certain data that you transmit to the Services to manage the performance of the Services, as well as
data relating to your use of the Services. Although we perform routine backups of data, you are solely responsible for
all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we
shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action
against us arising from any such loss or corruption of such data.

30. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You
consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other
communications we provide to you electronically, via email, and on the Services, satisfy any legal requirement that
such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES,
CONTRACTS, ORDERS, AND OTHER RECORDS, AND ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND
RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive
any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that
require an original signature or delivery or retention of non-electronic records, or to payments or the granting of
credits by any means other than electronic means.

31. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or concerning the Services
constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right
or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms
operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at
any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause
beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be
unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms
and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership,
employment, or agency relationship created between you and us as a result of these Legal Terms or use of the
Services. You agree that these Legal Terms will not be construed against us by having drafted them. You hereby

waive any defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the
parties hereto to execute these Legal Terms.

32. CONTACT US

To resolve a complaint regarding the Services or to receive further information regarding the use of the Services,

please contact us at:

ELKENANA COMPANY FOR POULTRY GRANDPARENTS (MAFAZA)
Address 1:
4 Tahrir St., Blaza Tower,
Dokki, Giza,
Egypt
Tel: 02/37623771 – 02/37623772
Mob: 01111117065
Address 2:
10 Moawia St.
Tanta, Gharbia
Egypt
Tel.: 0403287744 – 040/3287733
Mob: 01001338383
Email: info@hg-egypt.com